Important Notes For All Shipping Options

The stated delivery times do not include processing time, statutory holidays or weekends.

All tracked shipping methods default to signature required.  You may request “No Signature  Required” or “Leave Door” by adding an order comment at Checkout .

Incorrect shipping addresses and contact info may result in a lost shipment or a “Return to Sender”  so please check your shipping address to avoid this. If a shipment is “Return to Sender” and is received by us we will contact you, but a $10 admin fee will be required, in addition to the cost of shipping before we resend your order.

For large orders, you may request a splitting of your order into multiple shipments by contacting us.

The stated delivery time starts after:

1. Your order has been paid in full
2. We confirm the correct amount has been paid
3. We verify the shipping address for errors or discrepancies
4. We drop off your order to the shipping carrier and it’s scanned into their system. 

Order Processing

Completed orders made by the 1 pm  cut-off time are processed and shipped on the same business day, Monday to Thursday. Orders received after 1 pm are shipped the next business day.

When the shipping label is generated, you will receive an automated email containing your tracking number, but it may take a few hours before it appears in online tracking.

Orders are only processed and shipped to the Authorized Account holder’s name and address in you.  To change your billing/shipping address/account info you must email support

Chemicals a copy of any billing statement (utility, phone bill, bank statement, etc) with your name & new address on it and/or answer security questions related to your account.

Canadian Shipment Options

Note: All delivery times are estimates, remote locations may take longer

Orders shipping to Canadian addresses that total $300 or more after discounts or Reward Points and before applicable taxes & shipping cost qualify for free tracked shipping by Xpresspost.

Canada Post Xpresspost:  $20-$42 (Free for orders over $300 after discounts, before taxes)

• The estimated delivery time is 2-4 business days.
• The only tracked shipping option for PO Box addresses.

Regular Mail:  $4.95.

• Not Tracked.
• The estimated delivery time is 4-8 business days.
• Discreet shipping.
• No one-time reshipping is offered.

US Shipping Options

ALL SHIPMENT TRACKABLE.

Regular Mail:  $4.95.

• Untracked and does not fall under our  Reshipping policy
• Not tracked
• No signature required
• The estimated delivery time is 1-3 business days

International Shipping Options

We can ship to Denmark, France, Germany, Mexico, Netherlands, Poland, Portugal, Spain and more. Check with us if delivery to your destination is allowed.

Registered Mail:  $35

• Tracked airmail
• The estimated delivery time is 5-10 business days.

Regular Mail: $8.95

• Is not tracked, so no tracking number is provided
• The estimated delivery time is 4-8 business days
• Discreet shipping.