Is there a means i can get to customer service?

Our office hours are 7am to 7pm , Monday to Friday, excluding  holidays. We recommend you contact us by clicking this link https://Alfa Research Chemicals/get-in-touch.  It is the most efficient way of resolving customer service matters.  Please include your transaction ID, tracking # and any details on your inquiry, with your  email.  You will be contacted by our customer service team within one business day.

Why can’t I change my personal information or shipping address?

Changing profile information has been DISABLED…  This is our revised policy, to prevent mail fraud/abuse/potential liability issues.  

To change your billing/shipping address/account info you must email support@Alfa Research Chemicals with your name & new address on it. You will also be required to answer a few security questions to confirm its really you.

What methods of payment can I use?

All orders can be paid with cryptocurrency which we will process manually. We accept  Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Dash (DASH) and Bitcoin Cash (BCH). We will provide instruction(s) during checkout and in your order invoice email.

International, and USA  research clients can use only pay by Cryptocurrency (very secure, very low transaction fee, and very fast/efficient), Western Union, Moneygram, Cashapp.

Bank transfers are available for bulk purchase only.

For more information, see our payment section: https://Alfa Research Chemicals/payment-method

When will my order be shipped?

If we complete all of the following before 1pm , then your order will be process and dropped off for shipment the same business day:

1. confirm we have received your full payment,
2. ensure no order errors: name / address / product,
3. pack your order,
4. hand your order to a different department that double-checks the order contents are correct before we ship it out.

For example,  you pay on Monday at 12:45 pm PST, but we do NOT confirm your payment until after 1pm (on Monday), it will be shipped on the next business day, in this case, it will be Tuesday afternoon.

Does Alfa Research Chemicals offer promotions?

Yes, we periodically have sales. You can find our current promotions in the “News” section of our website or you contact us via email info@Alfa Research Chemicals or https://Alfa Research Chemicals/get-in-touch

Bulk order & pricing for larger quantities NOT listed on our site?

In most cases we do, if the order is more than $1,000  or more depends on the product(s).  Please email with the subject title:  Bulk Order Inquiry to [email protected]

How do I cancel an order after mistakenly checking out?

Find your Invoice # & email support @Alfa Research Chemicals your invoice # you want to cancel.  We will only cancel the order if there was no payment received or if we haven’t processed the order for shipment.  

To find your invoice #:

1. check your email.  The invoice is emailed to you, or

Referral Program

With the new website, we will implement a new referral program that will be compatible with the website’s platform. Stay tuned. Click on the following link for more details: https://Alfa Research Chemicals/referral-program

What is the company’s refund policy? 

Currently, we do not offer refunds.  We do offer re-shipping (if it has tracking # and signature requirement within a  shipping address), on a case by case basis.  For any order shipped by regular mail, we do not offer reshipping or store credit.  For more information, please see:https://Alfa Research Chemicals/re-shipping-&-store-credit-policy

Do you deliver to PO Boxes? 

Yes, only by regular mail or Xpresspost.

Note: FedEx and Purolator will NOT deliver to PO Boxes 

What are the best shipping options? 

We highly recommend having tracked shipping. All tracked shipping options have defaulted to the signature required. Any request for no signature will void our reshipping policy.

       1.  Xpresspost or Purolator or FedEx

       2.   Xpresspost (Limited availability and upon request) 

       3. International:  (via cotranslogistics.com)

       4. Regular mail(via cotranslogistics.com) is a tracked and very discreet shipping option available for all Canadian, US, and international orders.

In most cases, with tracked shipping, we can offer re-shipping/store credit.  For more information, please see:  https://Alfa Research Chemicals/re-shipping-&-store-credit-policy

For a limited time, we offer FREE tracked shipping with any order $240 (before taxes and shipping) . For more information, please see:  https://Alfa Research Chemicals/payment-method

What countries do we ship to?

*All  countries